We are probably all familiar with the following scenarios: you want to reward an employee for a job well done you want to treat a customer to something nice you want to thank someone for a referral they made you want to turn a negative…
The key to improvement whether its for personal development or making better products is: get negative feedback.
It stands to reason that you can’t improve what you don’t know you are bad at. The same goes for when you are making product decisions. You need your users or customers to tell you what they DON’T like.
“Magic tricks work because humans have a hardwired process of attention and awareness that is hackable”. For those of you who have been watching Amazon’s Mr Robot we all know humans are the most easily fallible to a hack attack.
In life unfortunately we are not all created equally. No matter how many chicken nuggets I eat, I still can’t beat Usain Bolt in the 100m, perhaps the 200 ;-). This also stands true in business regarding your users and customers. Let me explain….
How to increase your website conversion rate and reduce customer churn to become more profitable!